Product returns, the right of withdrawal
Remotely purchased products can be returned according to the Government Ordinance no. 34/2014. The Customer has the right to notify the Supplier in writing about cancelling the purchase, without any penalty and without invoking a reason, within 14 days of receipt of the product. Product returns are possible at the customer's expense and we recommend using the same shipping service as the one used to receive the products.
GBP Sportfishing Srl will return the value of the products from the order as soon as possible after having received the returned products. The amount returned and the return conditions do not include shipping costs.
Products returned must be in the same condition as they were when received, in the original packaging, with intact labels and together with all the documents received (invoice, warranty certificates, instructions for use, etc.), even when the return is attributable to the supplier : incorrectly packaged products, inorrectly delivered products, or products with manufacturing defects.
The customer informs GBP Sportfishing SRL of the decision to withdraw from the contract by email. The consumer has 14 calendar days from receipt of the products to notify the withdrawal from the contract.
Obligations of GBP Sportfishing Srl:
The company will refund the product's value within 30 calendar days from the date of the consumer's notification of his or her decision to withdraw from the contract. Reimbursement will be made using the same payment method, if reasonably applicable (in case of cash payment upon delivery, repayment will be made by bank transfer to the account transmitted unequivocally by the consumer / in case of online card payment, the reimbursement will be made to the same card). The repayment term will be automatically extended if the consumer does not comply with the return period or if the returned products have not arrived at GBP Sportfishing Srl in the same condition as when they were delivered.
Obligations of the consumer:
The products are returned to GBP Sportfishing Srl via a designated courier, without undue delay and within 14 days after having notifed the decision to withdraw from the contract. The consumer bears the return costs (unless the products were incorrectly delivered).
In order to return a product, please complete the following steps:
- Notify us in writing, by e-mail, of your intention to return the product (s)
- Package the product appropriately so that it does not get damaged during delivery. The product will be accompanied by all the documents, packaging and labels it came with.
- As soon as we have received the returned product, we will inspect it and if it matches the condition it was delivered in, we will accept the return and refund the corresponding amount.
In all of the above cases, the products must be returned in the state they were received in, in the original packaging and accompanied by all original accessories and documents. Damaging the products or putting them in a condition that makes their resale impossible can lead to a denial of return.
IMPORTANT: Do not return the products without prior notice. The return will be refused!